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Test Information - Examination Rescheduling


A candidate may reschedule an examination appointment at no charge ONCE by calling AMP at 888-519-9901 at least two business days prior to the scheduled testing session. IMPORTANT: Failure to show for a scheduled examination appointment will result in forfeiture of total paid testing fees and necessitate reapplying for your examination and resubmission of testing fees.


A candidate who wishes to reschedule his/her examination appointment, but fails to contact AMP at least two business days prior to the scheduled testing session will forfeit the total testing fees and will need to reapply with the NBSTSA to get a new authorization letter. Failure to call to cancel an examination will result in loss of testing fees.


Inclement Weather, Power Failure or Emergency

In the event of inclement weather or unforeseen emergencies on the day of an examination, AMP will determine whether circumstances warrant the cancellation, and subsequent rescheduling, of an examination. The examination will usually not be rescheduled if the Assessment Center personnel are able to open the Assessment Center. If power to an Assessment Center is temporarily interrupted during an administration, your examination will restart where you left off and you may continue the examination.


Candidates may contact AMP’s Weather Hotline at 800-380-5416 (24 hours/day) prior to the examination to determine if AMP has been advised that any Assessment Centers are closed. Every attempt is made to administer the examination as schedule; however, should an examination be canceled at an Assessment Center, all scheduled candidates will receive notification following the examination regarding rescheduling or reapplication procedures. If AMP is unable to honor your appointment, the test will be rescheduled to the first available appointment of your choice (within the selected quarter). Applicants provide a primary phone number during the registration process so test administrators can contact them in case of an unforeseen problem at the center.


NOTE: This policy related solely to problems at the Assessment Center. If you cannot make an appointment, you must notify the center within two business days before the scheduled testing date.